Returns Policy

At LORVANIS, we are committed to ensuring that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we offer a straightforward returns policy to facilitate a hassle-free experience.

Eligibility for Returns

• Items must be returned within 30 days of the purchase date.
• Products must be in their original condition, unused, and in original packaging.
• Proof of purchase or a receipt is required for all returns.

Non-Returnable Items

• Gift cards
• Final sale items
• Customized or personalized products

Return Process

1. Contact our customer service team at [email protected] to initiate a return.
2. Pack the item securely, including all original packaging and documentation.
3. Send the package to the return address provided by our customer service team.

Refunds

Once your return is received and inspected, we will notify you via email about the status of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer service team to arrange an exchange.

For any further information on our returns policy, please contact us at +1 (234) 567-890.

Thank you for choosing LORVANIS. We appreciate your business and are here to assist you with any queries or concerns.